The Howard Partnership Trust

Support for Parents

Information from the THPT Psychology Team.                  

Are you concerned about mental health or wellbeing?    The last few months has been challenging for many people including children and teenagers.  If you’re concerned about your child’s worries, sleep, diet, mood, behaviour, inactivity or risk – look through the information below and click on a relevant link from the list of organisations you can contact over the Summer holidays.

Safe Havens

Safe Havens provide out of hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress.

There are five Safe Havens open in town centre locations across Surrey and north east Hampshire to residents of any district or borough within this area. So, for example, if you live in Epsom you could go to the Guildford Safe Haven.

They are open evenings, weekends and bank holidays and are designed to give adults a safe alternative to A&E when in crisis (please see individual services for detailed opening times).

Each Safe Haven is staffed by a mental health practitioner from Surrey and Borders Partnership and two trained Safe Haven workers. Peer support from people with lived experience of mental health issues is also increasingly available.

The Safe Havens are provided by a partnership between our Trust and third sector mental health specialists which is funded by Surrey and north east Hampshire NHS Clinical Commissioning Groups.  See links below  for individual details.

Crisis Line

Mental Health Crisis Helpline on:  0800 915 4644

 Talking Therapies

Talking therapies are designed to help with common mental health problems.

The NHS service is free, confidential and available throughout Surrey for people 17+ who are registered with a Surrey GP.


Your online mental wellbeing community.  Free, safe and anonymous support

 Shout Crisis Textline

If you need immediate support, you can text SHOUT to 85258 and chat by text. The service is free on most networks and available 24/7, and trained volunteers will listen to you, and work with to help you take the next steps towards feeling better.

 The Mix

0808 808 4994

 The Mix offer slots for One-to-one or Group support.  They operate 7 days/week.


YoungMinds run a free, confidential parents helpline, which parents / carers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.

Are you a young person in crisis?

Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis.

 If you need urgent help, text YM to 85258.

 All texts are answered by trained volunteers, with support from experienced clinical supervisors.

Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.


Relate offers a range of digital and telephone counselling services. We have increased the availability of our experienced webcam, telephone and Live Chat counsellors ready to help you right now. Due to COVID-19, all our face-to-face services are temporarily closed.

For any general enquiries or to book an appointment, phone 0300 0030396 or contact your nearest local Relate.


Need support? We're here to listen 24 hours, 365 days a year.  Call 116 123 for free or email

 NHS 111

Call 111 for 24h/day access to advice.  If you’re concerned 111 may provide some helpful tips and organisations to contact.


Contact your GP if your concerns are getting serious, especially if your child is having period thoughts of suicide or self-harm.


If you consider your child to be at immediate risk or somebody else is at risk, then call 999 or take them direct to A&E.